When I send to an M365-Family recipient, and/or an " personal account", the recipient can open and read the Encrypted email. It offers the Encrypt function when sending a new email. Sorry if this is somewhat off the beaten path. You mentioned you have read extensively but I wonder if you been reading the associated docs? I'm attaching a couple of links, if it still doesn't make sense I recommend you contact Microsoft for assistance. If you do use AIP labels right now you need to migrate to the sensitivity labels before March 31st. OME is built on Azure RMS as part of AIP, securing only the email/attachments while AIP are securing the documents wherever they may be in all products and services. What you could have done is to upgrade to the new OME instead of going over using AIP. So I'm just going to start by saying that as I understand it you've been using legacy OME (only mail flow rules possible) and then you have moved on to AIP. OME this is a rather delicate subject trying to explain in the community. Recipients of encrypted messages who receive encrypted or rights-protected mail sent to their, Gmail, and Yahoo accounts receive a wrapper mail that directs them to the OME Portal where they can easily authenticate using a Microsoft account, Gmail, or Yahoo credentials.Įnd-users that read encrypted or rights-protected mail on clients other than Outlook also use the OME portal to view encrypted and rights-protected messages that they receive." Supported Outlook clients include Outlook desktop, Outlook Mac, Outlook mobile on iOS and Android, and Outlook on the web (formerly known as Outlook Web App)." "All Microsoft 365 end-users that use Outlook clients to read mail receive native, first-class reading experiences for encrypted and rights-protected mail even if they're not in the same organization as the sender. If you don't want to update your AIP settings or migrate to the unified labeling experience you could at least configure OME (for the end-users to choose as an option or as mail flow rule) as it should solve the particular external encryption issue. Not only in Office Message Encryption but you mentioned AIP as well. There's really no need to look for third-party solutions when you have them built-in with your subscriptions.
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